Barnes and Noble is kind of ghetto.
This weekend I was hard pressed to find an academic book that I had ordered but didn't get to me in time. I went to B&N's website sure I'd be able to find the availability of the book in stores near my zip code. But of course not...why would B&N want to be helpful or relevant? You can only search for stores and see what you can buy online. Borders, on the other hand, has this inventory feature and it's pretty good. Other than just "we have it" or "we don't", there are different categories:
The only thing is you have to pre-select "My Stores" and can't just do the regular old zip-code/radius search.
Barnes and Noble, however, wants browser-shoppers, as Kevin Stirtz posts on AllBusiness. Trouble is, we've gotten used to realizing what we want and we want it ASAP - people have become laser-shoppers. As he so adeptly writes,
The more you help your customers get what they want, the better you are SERVING them. And the better you serve them, the more likely they are to continue doing business with you and tell others to do business with you too.
//End of rant
//P.S. I happen to be writing this at a B&N.
Link.
posted by annie @ 11:01 AM
3 Comments:
so did the book ever come? or did you find it eventually? i feel like books shouldn't be that hard to find, i mean who even knew people still read?
The book came yesterday afternoon, after I needed it. It was received at 11:45am Saturday, but of course they didn't want to put the slip in my box on Saturday! I am a woman scorned by both GLC mail and B&N.
Laser shopping? Hmm. Thanks for the $million dollar idea. I think I have just come up with the latest Web2.0 startup. Lasershopper.com!
Has a nice ring to it, huh? That's tight!
:)
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